Thank you for shopping with us at cho.group. We strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.
Return Period: Our return policy allows you to return the purchased product within 7 days of the delivery date.
Return Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
Non-Returnable Items: Certain products are not eligible for return, including:
- Gift cards
- Personalized and customized items
- Perishable goods such as food, flowers, and magazines
- Health and personal care items
- Intimate or sanitary goods
- Hazardous materials or flammable liquids
Return Process: If you are not satisfied with your purchase and wish to return it, please follow these steps:
- Contact our customer service team to initiate the return process.
- Pack the product in its original packaging.
- Ship the product back to us at the address provided by our customer service team.
- Once we receive and inspect the returned product, we will issue a refund or exchange based on your preference.
Refund Policy: Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will be automatically applied to your original payment method within a certain number of days.
If you haven't received your refund yet, please contact us at [contact email] and we will assist you in resolving the issue.
Shipping Cost: The shipping cost for returning a product is the responsibility of the customer, unless the product is defective or damaged upon arrival.
Contact Us: If you have any questions about our return policy, please contact our customer service team at [contact email]. We are always here to help and ensure your satisfaction.